Contact Us


On June 14, 2021, office locations of the Illinois Department of Insurance will reopen to the public. We encourage consumers to continue to use the IDOI website, including the Message Center, or to call 866-445-5364 rather than visiting the office. Although walk-ins will be permitted, visitors should call 866-445-5364 prior to their office visit to ensure a staff member is available to address their particular issue. All visitors must wear a mask and abide by social distancing guidelines regardless of vaccination status.


General Information & Consumer Insurance  Consumer Assistance Hotline Toll-free: 866-445-5364

Consumer Complaints Toll-free: 866-445-5364

Health Insurance

Office of Consumer Health Insurance Toll-free: 877-527-9431

External Review Toll-free: 877-850-4740

Public Pensions

(Police, Firefighters, IMRF) Toll-free: 800-207-6958

Producer/Agent Licensing

(Producer, Education, and Other Licenses, License Lookup) 217-782-6366

Medicare Beneficiaries & Caregivers

Senior Health Insurance Program (SHIP) is now under:
Department on Aging Toll-free: 800-548-9034

Media Requests


Request a speaker or presentation from the Illinois Department of Insurance

RSS News Feed

How to subscribe to a RSS (Really Simple Syndication)

Website Problems

IDOI Office Locations

Springfield Office

Chicago Office

320 W. Washington Street [View Map]
Springfield, IL

Main 217-782-4515
TDD 866-323-5321

122 S. Michigan Ave., 19th Floor [View Map]
Chicago, IL

Main 312-814-2420 
TDD 866-323-5321