DOI Bruce Rauner Governor Anne Melissa Dowling, Acting Director

Illinois Navigator Report

The Affordable Care Act requires states to establish a Navigator program to help enroll individuals in health plans on the Health Benefits Exchange. The role of Navigators also includes outreach and education efforts, providing unbiased and accurate information, and helping individuals apply for coverage. Illinois has worked with Health Management Associates to conduct research on the Navigator program and address the structure and financing of this program. The final report is available for public comment until July 27th at 5 pm. Please review the report and submit your comments on Governor Rauner’s Health Reform website.

Agents and brokers are key components to the Health Insurance Marketplace and will have a vital role in educating and helping consumers. Please consult the links in the “Producer Tool Box” website to learn more about your role as an agent or broker as part of the Affordable Care Act Implementation in Illinois.

Additionally, please click on this link to access the “Navigator/In Person Counselor Initial Application” form. Please be advised the Department will not accept applications unless the required training has been completed or is intended to be completed. Please be advised that certification will not be issued until all requirements have been met.

Other Links:

To Report Navigator Fraud — please provide your concerns to the Department via e-mail at


Funding Opportunity: Affordable Care Act Consumer Assistance Program Grants
Visit and search for CFDA number 93.519
Closing Date – July 9, 2013
Target Award Date – August 23, 2013


For licensing questions please direct your inquiries to:
For Navigator training questions please direct your inquiries to:

FFE Agent/Broker Training Now Available

Agent/broker training for the Federally-facilitated Marketplace (FFM) is now available. All training will occur online. Agents and brokers may begin their training immediately, and the second part of the agent/broker FFM registration process will be available later in August. At that time, agents/brokers will be able to obtain an active FFM User ID by completing an identity verification process online. (This page will be updated again to advise agents and brokers when the identity proofing process is available.)