DOI Bruce Rauner Governor Anne Melissa Dowling, Acting Director

Contact Us

Consumers Call Toll-Free (Within Illinois)

Health Insurance and HMO Inquiries

Office of Consumer Health Insurance
(877) 527-9431 (Toll-Free)

Medicare Beneficiaries & Caregivers Inquiries

Senior Health Insurance Program (SHIP) 
Department on Aging (800) 548-9034 (Toll-Free)

All Other Consumer & Healthcare Provider Inquiries

Consumer Assistance Hotline 
(866) 445-5364 (Toll-Free)

Office Locations

Springfield Office Chicago Office

320 W. Washington Street [View Map]
Springfield, IL

Main (217) 782-4515
Main Fax (217) 782-5020
Consumer Complaints Fax (217) 558-2083 
TDD (866) 323-5321

IDOI [View Map]
122 S. Michigan Ave., 19th Floor
Chicago, IL

Main (312) 814-2420 
Consumer Complaints (312) 814-2420
Fax (312) 814-5416

The Department can also aid Spanish (español), Polish (Polski), Korean (명. 한국어), Japanese ((名) 日本語; 日本人 ), Urdu (اردو), Hindi (हिन्दी), and Bengali (বাংলা) speaking consumers.

Other Phone Numbers


Public Pension
(800) 207-6958

E-Mail Addresses


Request a speaker or presentation from the Illinois Department of Insurance

Insurance - Consumer/Provider Questions, Complaints, Claims, Premiums, General Information

Licensing - Producer, Education, and Other Licenses, License Lookup


Senior Health Insurance Program (SHIP) has moved to the Department on Aging

Public Pension - Police, Firefighters, IMRF

Web - Website Problems Only


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